RETURNS & REFUND POLICY

This Returns & Refund Policy forms part of our full Terms of Service.

Last Updated: May 2026

At Lydia Beker Art, each artwork is created, packaged, and handled with great care. Due to the nature of original artwork, prints, and custom commissions, please read the following policy carefully before purchasing.

CHANGE OF MIND

Returns or refunds are not offered for change of mind, incorrect selection, or failure to read artwork descriptions, dimensions, or product details before purchase.

Please review all artwork information carefully prior to completing your order.

DAMAGED ITEMS

If your artwork arrives damaged during transit, please contact Lydia Beker Art within 48 hours of delivery.

To assist with damage claims, please provide:

  • photographs of the damaged artwork

  • photographs of the packaging

  • your order details

Where possible, please photograph the outer packaging before opening fully, as this assists with transit insurance claims.

Depending on the circumstances, a repair, replacement, partial refund, or full refund may be offered.

Damaged items must not be discarded until the matter has been reviewed.

LOST PARCELS

If your order appears lost in transit, please contact Lydia Beker Art as soon as possible. Reasonable efforts will be made to assist with courier investigations and claims where applicable.

Delivery delays caused by postal carriers, customs processing, weather events, or circumstances outside reasonable control do not automatically qualify for refunds or cancellations. If an order is confirmed as lost in transit following investigation, Lydia Beker Art will work with the customer to determine an appropriate resolution, which may include replacement, store credit, or refund where appropriate.

COMMISSIONED ARTWORK

Due to the personalised nature of commissioned artwork:

  • a 50% deposit is required before work commences

  • once work has commenced deposits are generally non- refundable due to the time, planning, materials and creative work involved.

  • following final approval and completion of a commission artwork, refunds will generally not be available except where required under Australian Consumer Law.

Commission-specific arrangements are outlined separately within the Commission Terms page and any individual commission agreements.

If Lydia Beker Art is unable to complete a commissioned work, an appropriate refund will be discussed with the client directly.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes or limits rights available under Australian Consumer Law.

Customers may be entitled to remedies including repair, replacement, or refund where required by law.

RETURN SHIPPING

If a return is approved, return shipping instructions will be provided directly.

Customers may be responsible for return shipping costs unless otherwise required under Australian Consumer Law.

Returned items must be securely packaged to avoid further damage during transit.

CONTACT

For refund or return enquiries, please contact: lydia@lydiabeker.com